Onsite/Remote Management and Support Services

Remote Support via TeamViewer

  

We offer a wide range of support and repair services, including but not limited to:

  • Installation of new hardware and software
  • Troubleshooting problematic hardware and software
  • Configuration of new or existing systems
  • Virus and malware removal
  • Secure deletion of your information from old hard drives for recycling or donation
  • Updates to firmware, software, and operating systems
  • Upgrading existing systems
  • System optimization
  • System cleaning
  • Security audits of your existing systems

We use TeamViewer for our remote assistance, and we do offer monthly contracts for our custom TeamViewer installation and Anti-Virus powered by Bitdefender, though this antivirus is typically for business client end-point management. It doesn't offer the user as many options, instead relying on configuration from the installer and maintainer (us, in this case).

To supply anti-malware and anti-virus protection, we currently recommend Bitdefender. At this time, it supplies the best combination of features, efficiency (how much it slows your system down), and performance (finding, blocking, or removing infections).

Bitdefender offers three main packages that we recommend, each with additional useful features and functionality over the package before it. They also sell their subscriptions to these products in 1, 2, and 3 year packages, as well as multi-device and family packages. They can easily be found on sale throughout the year. Information on these packages can be found in the links provided below:

Bitdefender Family Pack      Bitdefender Total Security Multi-Device  

Bitdefender Internet Security

Bitdefender has also released a new product that combines their award winning protection with a hardware firewall, to provide a level of protection to all devices in your home, even those that normally would not have protection, such as your Playstation, Smart TV, etc. As it is a new product, they may make important changes and revisions to the device. At this time we're holding off on outright recommending it due to the slow built in network adapter, which could reduce network performance in your home. However, if you'd like to check it out for yourself, information on this new product can be found here:  Bitdefender Box

As always, we're happy to provide installation services of any of these products, and to help you determine which solution would be right for you.